Please review the terms and conditions that govern all our services and your bookings. By using our services, you are demonstrating your understanding and acceptance of these terms.

[1] Interpretation

(a) CLIENT: It refers to the person (You) accepting a quotation or offer from us (Melbourne Chauffeurs Hire), or whose request for services is accepted by us.

(b) PROVIDER: It refers to the company that provides the chauffeur services, which is us.

(c) THE CONTRACT: It refers to the contract for the provision of the ground transfer services under the conditions mentioned in Section [2] of this article.

(d) SERVICE: It refers to the group transfer services which the provider must deliver in accordance with the conditions mentioned in Section [2] of this article.

[2] Conditions

(a) Governing Conditions: The contract is based on the quote accepted by the provider or the reservation accepted by the client. The specific conditions covered under this Section [2] are the only governing rules. Any other term that the client tries to add will be excluded from the Terms and Conditions (T&C) of services.

(b) Formation and Acceptance of Contract: A binding contract will only form when the provider accepts the booking or reservation made by the client. By booking via email, phone, or web, the client agrees to the conditions mentioned in this Section [2].

(c) Right to Amend Terms: The provider can change the T&C of services at any time without prior notice. Revised terms are posted on our website and become visible within an hour of being published.

(d) Reservation Acceptance: Any reservation made by a client is not officially accepted unless an authorised representative from the provider’s side gives a written or verbal confirmation.

(e) Service Modifications: The service specifications can be modified by the provider to comply with regulatory and legal safety requirements, given that the changes do not significantly impact the performance of the service.

(f) Sub-Contractor Representations: The client should not rely on any representations or claims made by sub-contractors, unless it is confirmed by the provider in writing. The client cannot claim any breach based on an unconfirmed statement by a subcontractor.

(g) Variation of Conditions: Any changes to the T&C mentioned in this Section [2] will only be considered legally binding if both the client and the provider express mutual agreement in writing.

(h) Literature Alterations: The sales literature and price lists presented by the provider are subject to change.

(i) Correction of Errors: The provider cannot be held liable for the correction of accidental errors or omissions in documents such as invoices, price lists, or quotations.

(j) Service Pricing: The final fare for the service will either be:

The current published price list rate when accepting a reservation, OR,
An alternative price that is agreed upon by both the provider and the client in writing.

(k) Quoted Price Validity: If a price quoted by the provider differs from the standard price in the published list, then the specific quote will be valid only for 24 hours.

(l) Price Increase: The price of services can be increased by the provider if their operating costs rise due to factors outside their control (like, but not limited to, new duties or currency changes). Service price can also be increased if the client’s request changes or leads to delays. The provider will notify the client before delivery of services.

(m) Use of Various Drivers: The provider may assign different drivers to fulfil the services. The names of the drivers can be obtained at the provider’s discretion upon reasonable request.

(n) Holiday/Special Event Surcharges: The client may face an extra charge when booking during special events or on public holidays. The provider will communicate this to the client when the booking is made.

(o) Wait Time and No Show: The provider will allocate a maximum waiting time to the client.

30 minutes for domestic/addressed terminals.
60 minutes for seaports/international terminals.
The reservation will be considered a “No Show” if the client cannot be contacted within the allocated time.

[3] Booking Process

(a) The booking process at Melbourne Chauffeurs Hire involves making a booking request, with a contract forming upon its acceptance from our side. These are the steps you should follow for a successful booking.

Get a Quote: On the provider’s quotation page, the client must enter the details of your journey.
Proceed to Checkout: The client must review their requirements.
Provide Details: The client must enter their payment information, whether they prefer to use a bank card or pay in cash to the driver.
Confirm: The client must submit their offer or booking request.
Contract: The provider accepts the reservation order, and a contract is formed.

(b) Invitation vs. Offer: The advertisements by the provider are invitations. The booking request made by the client is the offer.

(d) Payment: Credit card or cash to the driver will be charged after the journey.

(e) Terms: Terms of service can change, and so the client must keep their own printed copy.

(f) Language: T&C are available in the English language only.

(g) Error Check: The client must correct all the mistakes before confirming the booking order.

[4] Price and Payment

(a) Quoted Prices: The prices displayed on the provider’s website are accurate in general. However, there may still be errors.

(b) Online Bookings: The provider will verify the correct price during the online booking and payment process. In case a pricing error is found after booking, possibly due to issues with the system or third-party services, the client will be informed about it. The client will have the option to either pay the correct amount or cancel the booking.

(c) Cash Payments: For bookings where the client opts for the “Pay in Cash” option, a valid credit card will still be required for the purpose of security verification.

(d) Price Changes: Although the provider can change prices of services at any time, it will not affect the price of a booking that is already confirmed.

[5] Warranties

(a) What the Provider Promises: We, as the provider, guarantee that our chauffeurs will perform their duties with reasonable care and skill to create a comfortable and high-quality experience for you. This is applicable to the services provided under the booking terms presented in this article.

(b) What the Client Promises: You, as a client, agree to the following by accepting the T&C of our services.

You’re Legally Able: You are an adult aged 18 years or more, and are legally allowed to enter this agreement.
You’re Authorised: You have the full authority and legal right to book our services.
You’re Truthful: You have provided us with complete and correct details when booking our services.

[6] Terms of Carriage

(a) Be on Time: Pricing is done based on the assumption that the client is ready when booked. So, ground transfers must be booked as per the check-in times and guidelines provided by the air or cruise line.

(b) Wait Times: The driver reserves the right to leave if no contact can be established with the client within the maximum waiting times mentioned in Clause [2](o).

30 minutes for domestic/addressed terminals.
60 minutes for seaports/international terminals.

(c) Fares and Extra Costs: Quoted fares are flat. But there will be additional charges if the client requests extra stops or detours. While confirmed bookings are binding, quoted prices are only valid for 24 hours.

(d) Luggage: The client is responsible for their luggage. The provider is not liable for loss or any damage. The driver can also refuse service if the amount of luggage to be carried is unsafe.

(e) Vehicle Capacity: Standard cars have a capacity for 4 passengers and luggage. If the client needs more capacity, they should book a larger vehicle.

(f) Vehicle Damage: A minimum fee of $100 applies if the client soils the vehicle.

[7] Limitations and Exclusions of Liability

(a) What the Provider is Responsible for (No Limits): As required by law, we cannot limit our responsibility for the following scenarios.

Death, personal injury, or accident caused by the negligence of the provider or the assigned driver.
Fraud or deliberate misrepresentation from the provider’s end.
Any liability that cannot be excluded legally under applicable consumer protection laws.

(b) Events Outside of the Provider’s Control (Force Majeure): The provider is not responsible for any losses caused by events outside their reasonable control. Example scenarios include the following.

Extreme Weather
Civil Unrest
Other “Acts of God.”

(c) Limitations for All Customers: The provider is not liable for certain types of business-related or indirect losses, including the following.

Loss of or damage to income, profits, revenue, or business opportunities.
Loss of anticipated savings or goodwill.
Loss of or corruption of data, software, or databases.
Any indirect, special, or consequential loss or damage.

(d) Aggregate Liability: The provider’s total liability to the client will not exceed the greater of either of the following.

The amount specified in the booking details, OR,
The total amount the client paid or agreed to pay to the provider under the T&C of booking.

[8] Force Majeure

(a) Force Majeure Scenarios: Sometimes, there can be events, incidents, or situations that are completely out of the control of the provider. It can lead to delays or make it difficult to deliver services as planned. In such cases, the provider is not responsible for the disruption. The following are some scenarios that the provider considers uncontrollable or “force majeure.”

Actions by local authorities or government, like temporary road closures.
Traffic issues caused by accidents, severe congestion, or a vehicle breakdown.
Lockouts, strikes, trade disputes, or industrial actions limited access to roads.
Issues with the client’s flights, including cancellations, delays, or early arrivals that the provider cannot accommodate within their schedule.
Breakdowns or power failures in essential machinery, including computer systems and vehicles.

(b) Resuming Services: The provider’s obligation pauses until the out-of-control situation resolves. If the uncontrollable event delays or prevents the provider from fulfilling their promises as per the T&C, then they are excused from those duties for as long as the situation persists.

[9] Business Customer Indemnity

This section applies to clients using chauffeur services for their business.

(a) Client’s Responsibility (Indemnity): As a business client, you agree to protect the provider (Melbourne Chauffeurs Hire). All the losses, damages, liabilities, expenses, and legal costs faced by the provider due to breach of the client’s obligations will be covered by the client.

(b) Circumstances that are Beyond the Provider’s Control (Force Majeure): Neither the client nor the provider will be held responsible for failure to meet obligations if the underlying cause is outside of reasonable control. Such events include, but are not limited to, the following.

Natural Disasters and “Acts of God.”
Government-Imposed Restrictions
Acts of War, Terrorism, Civil Unrest, or Sabotage.
Accidents or Explosions

[10] General Terms

(a) Privacy, Data, and Website Usage: The terms for use of the client’s personal information and website usage are presented in a separate Privacy Policy page.

(b) Refund Policy: The terms or rules for refund can be found on a separate Refund Policy page.

(c) Changing the Contract: If any changes to the booking rules are needed, a signed agreement from both the client and the provider will be needed. Future changes will not be applicable to old bookings.

(d) If a Rule Fails: If the court finds a part of the T&C to be invalid, the rest of the terms will still apply.

(e) Waivers: If the provider makes an exception or allows something out of the rulebook once, it does not automatically mean that the same is permitted in the future.

(f) Transferring Rights: The client cannot transfer their rights or duties under the contract to another party or individual. However, the provider can do so as long as it does not reduce consumer rights.

(g) Who the Contract Benefits: The agreement in the contract is strictly between the client and the provider company. No other party can enforce it or benefit from it.

(h) The Whole Agreement: The T&C presented in this article, along with the terms in Privacy Policy and Refund Policy pages, are the complete understanding between the client and the provider company.

(g) No Verbal Promise: The client and the provider mutually agree upon the T&C in this article. If the client feels that the provider promised something else outside of the terms, it does not count.

(i) Australian Law and Courts: This contract follows the laws in Australia. If a dispute arises, it will be resolved in an Australian court.

Contact Us:

Phone: 0451-190-062

Email: admin@melbournechauffeurshire.com.au

WhatsApp: +610451190062