We understand that life can demand unexpected changes in plans. This is why we allow half to full refunds upon timely cancellation of our chauffeur services.

(i) 50% (Partial) Refund for Cancelling 2 hours In Advance.
(ii) 100% (Full) Refund for Cancelling 24 Hours in Advance.
(iii) 0% (No) Refund for Uninformed/No Show Cancellations.

[1] Cancellation Charges & Refund Amounts

(a) Cancellation Available: You can cancel reservations that are already accepted and confirmed by us. Cancellation is available via email as well as telephone.

Note: If the reservation or vehicle is cancelled after it is accepted by us, you will face a small cancellation charge.

(b) Uninformed “No Show”: If you wish to cancel a reservation but have not informed us, it will get a “No Show” status. In such a case, you will face the 100% service charge even if you don’t take the ride.

(c) Full Refund: You will face no charge if you cancel our services as per the cancellation procedure 24 hours or earlier before the scheduled journey time.

(d) Partial Refund: If you request cancellation 2 hours prior to the scheduled time of service, you will be charged 50% of the quoted fare.

(e) No Refund: If you don’t make a cancellation request 2 hours or earlier prior to the scheduled journey time, you will be charged 100% of the quoted fare.

(f) Unsuitable Vehicle: You will get the vehicle that you choose during the booking process. Standard and luxury vehicles have a maximum capacity of 4 passengers with luggage. If you want vehicles with higher capacity, you should choose the right one when booking. If you face a sudden need for a higher capacity vehicle, the standard cancellation terms will apply.

[2] Receiving Your Refund

(a) Refund Account: If you are entitled to any of the refunds mentioned in Section 9 of this document, you will receive the refund amount in the same account or through the same method you used for booking the service.

(b) Processing Period: The refund will be processed within 24 hours from the time of requesting cancellation. Contact our customer care if you don’t receive it within the said period.

(c) Refund Not Processed: You should make sure that the account or method of payment, as mentioned in Section [2] (a), is active and valid to receive funds.

Contact Us:

Phone: 0451-190-062

Email: admin@melbournechauffeurshire.com.au

WhatsApp: +610451190062