You can book our services online on our website, or get a quote via email or phone call. You must specify your travel details, including the time, date, pickup and drop off spots, multiple stopping needs, or special requests.
The fares are usually fixed and depend on the type of vehicles, distance travelled, and any special considerations. The price of the service will be calculated and fixed during the booking process. So, you won’t be charged on a metered basis.
Customers commonly pay using their debit or credit cards. We also accept NFC mobile payments. The availability of cash-only payment options varies, so check before choosing a payment method.
You must contact us via call and request extra time. We will confirm the availability of the service along with the new charges. Remember that the earlier you communicate, the smoother the process will be.
You will meet your driver inside the terminal. There will be a designated chauffeur meeting point, where your driver will wait for you holding a name sign.
Yes, our chauffeurs will track your flight to stay updated on delays. So, they will make sure that they reach out even if your flight lands early or late.
You can stop between journeys. Our customers commonly request unplanned stops to take pictures. However, note that it will count towards the total journey time.
If you forget something in the car, contact the driver or us. We will confirm if the item you mentioned can be found, and instruct you on how to collect it.
You will get a 50% refund for cancelling 2 hours in advance, and a full refund for cancelling 24 hours before the pickup time. You will not be entitled to any refund if you do not show up when the car arrives to pick you up.
If the car does not show up at your pickup spot, try communicating with the driver first. You will get a refund if the issue is not due to a situation out of our control.
If you are unable to get your booking confirmed, it may be due to high demand, which may cause us to run out of capacity. At times, bookings can also not be confirmed due to the unavailability of a specific type of vehicle. So, you may try adjusting your requirements if you need a confirmed booking urgently.
Tipping is not mandatory. It is often included in the service fee. But you can tip the driver at your own discretion if you are happy with the services.
